Video Help You need Windows Media Player 10  (or Windows Media Player 9 for Windows 2000 or below) for videos of type .wmv .mpg (or mpeg) and .avi Make sure that your Windows Media Player  can actualy play those videos. Go Tools/Options/File Types and tick these file types. If you have problems with choppy picture and/or sound, go Tools/Options/Performance and slide Video Acceleration to "Full" If you don't see picture and only get sound then chances are that you don't have the XviD codec installed. Google it or better still download it from our site and install it. You need Quicktime V7 to see for videos of type .mov or .mp4  Make sure that your Quicktime can actually play those videos. Go Edit/Preferences/QuickTime Preferences/File Types and tick appropriately. If all fails and you are desperate to to see the movie - download VLC media player and install. It allegedly plays all videos known to man. We can tell you - not all, but worth a shot. Just click File/Open File/Browse to the video you want to play and hope for the best. If you are on Mac - then heaven help you. Please email us anytime with any problem and we will do our best to help you. Even convert the video in whatever you can see.